Refund policy

 

Our Promise
We want you and your pet to love your PlayPaws order. If something isn't right with your item, we'll make it right.

Damaged, defective or wrong item
If your item arrives damaged, defective or isn't what you ordered, email us at support@playpaws.shop within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or give you a full refund – your choice. You won't need to send the item back.

Changed your mind?
You can cancel your order for a full refund within 12 hours of placing it, as long as it hasn't been processed yet. Just email support@playpaws.shop with your order number.
Because our products ship directly from our partner warehouse, we can't accept returns for change of mind once an order has shipped.

Refunds
Approved refunds are processed within 5 business days. Depending on your bank, it can take another 5–10 business days for the money to show in your account.

Lost packages
If your tracking hasn't updated for more than 30 days, or your package is marked as delivered but you can't find it, contact us and we'll help sort it out.

Contact
Questions? Email support@playpaws.shop – we usually reply within 24 hours.